|
Better banking in Belfast |
|
|
|
Key figures met in Belfast on Wednesday at the British Bankers’ Association’s ‘Future of Banking’ conference with the aim of discussing the recent Competition Commission changes
Measures were outlined in order to increase competition in the Northern Irish market including providing better and clearer information at appropriate rimes, giving 14 days notice before charges and debit interest are taken from an account and providing more guidance on account switching for customers.
Angela Knight CBE, chief executive of the BBA, said: “Banks are keen to keep customers informed and to give them clear information to help them manage their money. Many of the Competition Commission’s measures are already reflected in the best industry practice and I am keen to see examples of good practice being shared between colleagues so we can improve the quality of our service. This is not just good for customers – but good for banks as well.
She added that banks were committed to a coordinated approach to bringing in improvements for customers and were currently working on the review of the Banking Code.
|
