BUPA International's 700,000 members can now enjoy immediate 24-hour, personal access to a customer adviser from wherever they are in the world, thanks to the launch of Webchat. 
     
Webchat provides a live and secure online 'chat room' environment. It has been designed to give customers immediate access to BUPA International advisers who can answer a multitude of queries speedily and follow up on claims.

Customers can access the service by simply logging into the Members' World Homepage and registering for a Webchat. They are then connected to an adviser for a two-way online conversation reducing the cost of a telephone call and the time delays that are characteristic of e-mails.

Paula Covey, director of customer services at BUPA International, says: "Webchat removes the barrier of time differences and extends the convenience that the internet already affords to customers, with regards to staying in touch with friends and family.